FAQs – TrueView Nayarit
1. What’s included in a standard home checkup?
Each checkup includes a full interior and exterior walkthrough, photo documentation of your property’s condition, verification of security and utilities, and any requested status updates. You’ll also receive one comprehensive monthly photo report summarizing everything.
2. What if my home needs additional work during a checkup?
If we notice something that needs attention—such as yard overgrowth, cleaning needs, repairs, or other issues—we’ll notify you right away. Any additional work is optional and performed only with your approval at the standard hourly rate.
3. Do you handle short-notice issues or emergencies?
Yes. If you’re away and an urgent situation arises (storm damage, leaks, alarms, security concerns), you can contact us directly. We’ll check on the property, document the issue, and coordinate next steps.
Emergency checkups are available during and outside operating hours, with clear, upfront rates depending on the timing. Full details are included in your service agreement.
4. How do you determine pricing for my home?
We calculate your estimate using the number of checkups per month, the scope of any recurring services, anticipated labor time, and the length of your service term. Once submitted, your form generates both a monthly payment estimate and an upfront prepayment option with applicable discounts.
5. Do you offer services if I’m still living in the home?
Yes. While most clients use our services while away, all recurring and one-time add-ons are available year-round, including while you’re in residence.
6. Can I adjust my service frequency after signing up?
Absolutely. You can request increased or reduced checkup frequency at any time. Your adjusted estimate or billing will take effect beginning with the next service cycle.
7. Are photo updates included with every visit?
We provide photos when there is something that requires your attention or when documenting monthly summary reports. Routine visits without issues may include text notes only, helping keep communication clear and purposeful.
8. What if I only need services for a short period of time?
We accommodate both short-term and long-term service needs. Whether you’re gone for a week, a month, or a full season, we tailor checkup frequency and any add-on services to match your timeframe.
9. Do you work with properties that have multiple housing units?
Yes. We service properties with one or multiple units—such as main homes with casitas, guesthouses, or additional structures. Your intake form helps us understand the layout so we can provide an accurate estimate.
10. Can I request custom tasks that aren’t listed on your site?
Yes. Many clients request custom items. Simply describe what you need in the estimate form or message field. We’ll review your request, confirm feasibility, and provide a clear cost expectation before work is performed.