Privacy Policy | Trueview Nayarit

TrueView Nayarit – Privacy Policy

Effective Date: December 2025

This Privacy Policy explains how TrueView Nayarit (“TrueView,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information provided through our website, communication channels, and service interactions. By contacting us, using our website, or receiving services, you agree to the practices described in this Policy.

Table of Contents – Privacy Policy (TrueView Nayarit)

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide Directly

Name, email address, phone number, WhatsApp contact, and mailing address
Property address and details relevant to service requests
Messages or attachments sent through our contact forms, email, or WhatsApp
Information submitted for estimates, scheduling, or service agreements

1.2 Information Collected During Service Delivery

To perform our checkups and reporting obligations (as defined in the T&C), we may collect:

Photo and video documentation of your property
Service visit notes, communication logs, emergency updates
Access instructions or codes (if voluntarily provided)

1.3 Automatically Collected Website Data

Through Wix or similar analytics tools:

IP address
Browser type and device information
Pages visited and general usage statistics

We do not collect or store payment information through the website.

2. How We Use Your Information

We use collected information for the following purposes:

Responding to inquiries and preparing service estimates
Managing client communication and service coordination
Providing scheduled and emergency property checkups
Delivering reports, documentation, and updates
Internal analytics and service-quality monitoring
Maintaining legal records consistent with the T&C
Complying with legal obligations or responding to lawful requests

We do not sell or rent personal information to third parties.

3. Data Sharing and Disclosure

We may share personal information only when necessary and appropriate:

3.1 Service Providers

Limited information may be shared with:

Wix (website hosting, forms, analytics)
Our secure email and communication platforms
Cloud storage providers used for photo/video documentation

3.2 Legal Compliance and Safety

We may disclose information:

When required by law, regulation, or legal process
To cooperate with authorities during emergencies or suspected criminal activity
To protect our rights, property, or operational safety

3.3 Business Changes

If TrueView Nayarit undergoes a business transition (sale, transfer, restructuring), limited relevant information may be transferred as part of normal operations.

We do not disclose information except under the circumstances above.

4. Data Storage and Retention

Personal information, photos, and service records may be stored on Wix servers, secure cloud storage, or our internal communication systems.
We retain information for as long as necessary to provide services, maintain legal compliance, and protect our operations.
Clients may request deletion of their personal information unless retention is required for legal, operational, or safety purposes.

To submit a deletion request, contact: info@trueviewnayarit.com

5. Security Measures

We implement reasonable administrative, physical, and technical safeguards to protect personal information and service documentation. These include secure cloud storage, device protections, and restricted access procedures.

However, no system is entirely immune from risk. By using our services, you acknowledge that electronic transmissions and storage carry inherent vulnerabilities.

6. Cookies and Analytics

Our website may use:

Cookies
Analytics tools provided by Wix and integrated partners

These tools collect non-personal information about website activity to improve site performance and user experience. You may disable cookies in your browser settings, but some site functions may be affected.

7. Third-Party Links

Our website may include links to external sites.
We do not control those websites and are not responsible for their privacy practices or security. You should review their policies before submitting personal information to any third-party site.

8. Children’s Privacy

TrueView Nayarit does not knowingly collect information from children under 13 (or relevant jurisdictional age).
If we discover that such information has been collected, we will delete it promptly.

9. International Users

All information submitted through our website or communication channels is processed in Nayarit, Mexico.

By accessing our website or using our services from outside Mexico, you consent to the collection, transfer, and processing of your information in accordance with Mexican law.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Revisions will be posted on this page with an updated “Effective Date.”

Continued use of our website or services after updates indicates acceptance of the revised Policy.

11. Contact Us

For questions, concerns, or privacy-related requests, contact:

TrueView Nayarit
Email: info@trueviewnayarit.com

1.1

1.2

1.3

3.1

3.2

3.3